Frequently Asked Questions
Everything you need to know about your City Man experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label to send your items back for a full refund or exchange.
How can I ensure I am ordering the correct size?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a well-fitting garment you already own.
What payment methods do you accept?
City Man accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your materials sustainably sourced?
We are committed to quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we partner only with factories that meet fair labor standards.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your package's progress.